Terms of Service

These Terms of Service ("Terms") constitute a legal agreement between you and OwnerCompass Limited (company number 17277207, registered office 71–75 Shelton Street, Covent Garden, London WC2H 9JQ) ("OwnerCompass," "we," "our," or "us") governing your use of the OwnerCompass platform (the "Service").

OwnerCompass is for business use. By starting a free trial or a subscription, you confirm that you are acting for the purposes of your business, trade or profession.

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service.

We may update these Terms from time to time. Your continued use of the Service after changes constitutes acceptance of the updated Terms.

OwnerCompass is a business continuity and organisation platform that helps business owners:

• Store and organise business documents securely
• Manage business contacts and relationships
• Track business valuations (Business Valuation tier)
• Generate buyer-ready data rooms (Business Valuation tier)
• Give a Trusted Person access to your business information

We offer two subscription tiers:

• Business Continuity (£29/month): Document organisation, contact management, emergency plan
• Business Valuation (£99/month): All Business Continuity features plus quarterly valuations and data room generation

The Service is provided on an "as is" and "as available" basis. We continuously work to improve the Service but do not guarantee it will always be available or error-free.

• Valuations are indicative estimates. They are not a formal valuation, and they are not financial, tax, legal or investment advice. Actual sale prices may differ significantly.
• Each valuation is based on the documents and information you provide. If that information is incomplete or out of date, the valuation will be too.
• Seek independent professional advice before making any decision based on a valuation, such as selling your business, a tax matter or a dispute.
• We use AI to organise your documents and extract information from them, such as dates, amounts and figures from your accounts. AI can make mistakes, so check anything important against the original document before relying on it.

To use the Service, you must create an account by providing:

• Your name
• Email address
• Password
• Company information (for Business Valuation tier)

You agree to:

• Provide accurate and complete information
• Keep your account information up to date
• Maintain the security of your password
• Not share your account credentials
• Notify us immediately of any unauthorised access

You are responsible for all activity that occurs under your account.

You can enable two-factor authentication in your account settings for additional security. When it is switched on, we email a single-use passcode each time you sign in from a new device. We recommend enabling it, particularly if trusted people have access to your information.

You must be at least 18 years old and have the legal capacity to enter into contracts to use the Service.

If an account holder names you as their Trusted Person, you can create a free Trusted Person account, and these Terms apply to your use of it. In addition:

• You can see only the information the account holder has chosen to share with you, in the ways they allow
• You must keep that information confidential and use it only to help the account holder or their business, as they intended
• Your access ends if the account holder removes you or their account is deleted
• Being named as a Trusted Person gives you access to information only. It does not give you any legal authority to act for the account holder or their business

We offer two subscription plans. Current pricing is available on our Pricing page.

• Business Continuity: Document organisation, contact management, emergency plan
• Business Valuation: All Business Continuity features plus quarterly valuations and data room generation

Monthly plans are billed monthly in advance. Annual plans are billed annually in advance.

Payment is processed securely through Stripe. By providing payment information, you authorise us to charge your payment method for all fees incurred.

If payment fails:

• We'll notify you by email
• Your access may be suspended until payment is received
• We may retry charging your payment method

You're responsible for all applicable taxes.

We may change our prices at any time. For existing subscribers:

• We'll provide at least 30 days' notice of price increases
• The new price applies from your next billing cycle
• You may cancel before the increase takes effect

We do not provide refunds for partial subscription periods. If you cancel, your access continues until the end of your current billing period.

Exceptions may be made at our discretion for technical issues that prevented you from using the Service.

Every new account starts with a 14-day free trial. During the trial:

• You have full access to the Business Continuity features (document organisation, contacts and emergency planning)
• Business Valuation plan features (business valuations and the data room) are not included in the trial — they become available when you subscribe to that plan
• No payment details are required and you will not be charged during the trial

If you do not subscribe before the trial ends, your account is paused — your data is kept safe, and you can subscribe at any time to pick up where you left off.

Free trials are available once per customer.

You retain all ownership rights to the content you upload to the Service ("Your Content"), including:

• Business documents
• Contact information
• Business data
• Any other information you provide

We do not claim any ownership of Your Content.

By uploading content, you grant us a limited licence to:

• Store and display Your Content as necessary to provide the Service
• Process Your Content to provide features (e.g., extracting information for valuations)
• Back up Your Content for data protection

This licence ends when you delete Your Content or close your account.

We will not:

• Share Your Content with third parties (except as described in our Privacy Policy)
• Use Your Content for purposes other than providing the Service
• Train AI models on Your Content

You are responsible for:

• The accuracy and legality of Your Content
• Ensuring you have rights to upload Your Content
• Maintaining your own backups of important content
• Having a lawful reason under data protection law for any personal information about other people in Your Content (see 6.4)

You agree not to upload content that:

• Infringes intellectual property rights
• Contains malware or malicious code
• Is illegal or violates any laws

Your Content may include personal information about other people, such as your staff, customers, suppliers or the contacts you add. For that information, you are the "controller" and we are your "processor", as those terms are used in UK data protection law. You decide what is stored and why, and you are responsible for having a lawful reason to store it with us, including any extra condition the law requires for sensitive information such as health records.

This applies for as long as we hold Your Content. It covers whatever personal information you choose to include (typically names, contact details, and employment, contract and financial details of your staff, customers, suppliers and advisers), and we process it only to store, organise, analyse and present it within the Service.

When we process that information on your behalf, we will:

• Process it only on your instructions. Your instructions are these Terms and the way you use the Service: for example, uploading a document, having it analysed, or requesting a valuation, which means a member of our team will read the documents needed to prepare it. If we believe an instruction breaks data protection law, we will tell you
• Make sure everyone at OwnerCompass who can access it is bound to keep it confidential
• Protect it with the security measures described in our Privacy Policy
• Use only the service providers listed in our Privacy Policy to help us, including where they process information outside the UK as described there, and only under written terms that protect it to the same standard. We will tell you before adding or replacing a provider that handles Your Content, so you can object or close your account
• Help you respond when someone uses their data protection rights over information in Your Content
• Tell you without undue delay if we become aware of a security incident affecting it, and help you meet your own obligations on security, reporting breaches and data protection impact assessments
• When you stop using the Service, delete it or return a copy to you, as you choose. Deleting your account permanently erases it as described in our Privacy Policy; to get a copy, download your documents while your account is active or email privacy@ownercompass.com
• Give you the information you reasonably need to show we are meeting these obligations, and allow and contribute to reasonable audits by you or an auditor you appoint

You agree not to:

• Use the Service for any illegal purpose
• Attempt to gain unauthorised access to our systems
• Interfere with or disrupt the Service
• Upload viruses, malware, or malicious code
• Scrape or harvest data from the Service
• Reverse engineer or decompile the Service
• Resell or redistribute the Service
• Use the Service to spam or send unsolicited communications
• Impersonate others or misrepresent your identity
• Violate any applicable laws or regulations

We reserve the right to suspend or terminate accounts that violate these terms.

We strive to provide reliable Service but cannot guarantee:

• Uninterrupted access (maintenance, updates, technical issues may occur)
• Error-free operation (software may contain bugs)
• Specific uptime percentages

We will:

• Perform scheduled maintenance during off-peak hours when possible
• Notify you of planned maintenance in advance when feasible
• Work to resolve issues promptly

The Service is provided "as is" and "as available" without warranties of any kind.

To the maximum extent permitted by law:

The Service is provided "as is" without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We are not liable for:

• Loss of profits, revenue, data, or business opportunities
• Indirect, incidental, or consequential damages
• Damages resulting from unauthorised access to your account
• Service interruptions or technical issues
• Third-party actions or content

Our total liability to you for any claims arising from your use of the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded under UK law

You are responsible for:

• Maintaining your own backups of important content
• Implementing appropriate security measures for your account
• Your use of information obtained from the Service (including business valuations)

You may cancel your subscription at any time from your account settings.

Upon cancellation:

• Your access continues until the end of your current billing period
• No refunds for partial periods
• After your billing period ends, your account is paused: your documents and data are kept safe, and your access is restricted until you resubscribe
• We do not delete your data automatically. If you want it removed, you can request account deletion from your account settings at any time

We may suspend or terminate your account if:

• You violate these Terms
• Your payment fails and remains unpaid
• Your account is used for illegal activities
• Required by law

We'll provide notice when possible, except in cases of serious violations.

Upon termination:

• Your access to the Service ends immediately (or at end of billing period if you cancel)
• Your data is handled as described in our Privacy Policy
• You remain responsible for any outstanding fees
• Sections of these Terms that should survive (e.g., liability limitations) continue to apply

We may update these Terms from time to time.

When we make changes:

• We'll update the "Last updated" date at the top
• For material changes, we'll notify you by email
• Your continued use of the Service constitutes acceptance
• You may terminate your account if you don't agree with changes

We recommend reviewing these Terms periodically.

These Terms are governed by the laws of England and Wales, without regard to conflict of law provisions.

Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

If you have questions about these Terms of Service, please contact us:

We aim to respond to all enquiries within 2 business days.